Koodoo and Smoove Partner to Revolutionise the Homebuying Experience
This collaboration aims to enhance the homebuying process by integrating the extensive network of local solicitors and advanced digital platform, eConveyancer, into Koodoo’s offerings, ensuring a seamless, efficient, and customer-centric experience.
Transforming Homebuying with Technology
This partnership highlights the commitment to using cutting-edge technology to improve efficiency and provide a smooth, seamless experience for customers. By incorporating Smoove’s eConveyancer platform, Koodoo will gain access to a comprehensive network of audited and benchmarked conveyancing firms across the UK. eConvyeancer offers a detailed list of solicitors with transparent ratings, times, and costs, all accessible through a user-friendly digital portal. Features such as dynamic language support and case management capabilities add significant value for users, enabling Koodoo to offer personalised solicitor choices based on customer preferences, such as location, cost, and ratings.
A Digital-First Approach
Koodoo customers will also benefit from the intuitive DigitalMove portal, a market-leading onboarding and delivery tracking tool that unites key stakeholders in the homebuying, selling, and remortgaging processes. This digital journey facilitates efficient communication, enhances certainty, and reduces transaction times. The platform significantly cuts down on administrative tasks and saves time, setting itself apart in an industry that often relies on traditional methods such as postal services for case handling.
Commitment to Exceptional Customer Service
In addition to its technological advancements, eConveyancer is renowned for its exceptional customer service, providing dedicated support whenever issues arise. Users always have a clear point of contact, ensuring that advisors are aware of any concerns and can assist promptly. This combination of advanced technology and superior customer service underscores Koodoo’s commitment to delivering a seamless and efficient experience for its users.
A Shared Vision for Innovation
Together, Koodoo and eConvyancer, powered by Smoove, will explore ways to simplify the homebuying process and deliver better outcomes for consumers. By leveraging cutting-edge technologies, this partnership marks the beginning of a shared commitment to innovation and improved customer satisfaction. The synergy and shared belief in powering the homebuying journey with well-designed technology promise to deliver an unmatched customer experience, setting a new standard for efficiency and personalisation in the industry. At eConveyancer, we are excited about this new partnership and the potential it holds for transforming the homebuying experience.
Mansi Behl, Lead Mortgage & Protection Advisor at Koodoo, shared her excitement about the partnership:
“We chose Smoove because they offer a diverse range of solicitors across the UK, with transparent filters to ensure we find the perfect match for our customers' needs. The platform is designed to streamline the process, making it easier to meet various customer requirements. By saving significant time and effort for me and my team, we can focus on providing the best recommendations and support when our customers need it the most.”
Matt Joy, Chief Growth Officer at Smoove, also expressed his enthusiasm:
“Our business is built on successful partnerships, and we are delighted to launch with yet another respected Financial Services brand. Customers of Koodoo will enjoy an extensive choice of highly rated conveyancing partners, and the ability to manage their home ownership journey through DigitalMove, our digital onboarding and communication tool, all backed by our industry leading panel and service offering. We are continuing to invest in developing technology to constantly speed up, and enhance the experience of buying, selling, and owning property in the UK.”
Stay tuned for more developments as Koodoo and Smoove continue to revolutionise the homebuying experience with their innovative partnership.