eConveyancer picks up ‘Innovation in Service’ award

We’re delighted to announce that we picked up the Innovation in Service award at The British Conveyancing Awards earlier this month!

The award recognises the legal supplier that has gone above and beyond to deliver best in class technology to drive greater efficiency for all stakeholders in the mortgage process, and ultimately, better customer service outcomes.

The win comes after the launch of eConveyancer+ - our enhanced platform that provides new set of service standards, developed in partnership with brokers and conveyancers. The new eConveyancer Communication Score, which scores firms on the quality and proactivity of their communications in real-time, has driven significant experience improvements for all parties. Brokers are now equipped with an extra level of information to support their instruction decisions, and conveyancers have seen a 23% reduction in queries, saving them three hours per day per client.

This innovation was recognised by the judges because of the potential for lasting industry impact.

Our Chief Growth Officer, Matt Joy, commented on the win:

“eConveyancer not only makes it easier for mortgage brokers to access all options in one place, but also to filter them by client requirements so they can find specialist providers for more niche cases too. Everything we do is aimed at making the property process better and more efficient for all, and this win is a testament to our ongoing commitment and vision for the market. Many congratulations to our fellow shortlisted nominees and to Today’s Conveyancer too - it is fantastic to celebrate so many innovative providers who are all coming together to drive improvements in the property transaction process.”

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